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Toolway Industries is a Canadian companythat handles wholesale distribution of industrial machinery, tools and equipment. Ecommerce is a major business activity that primarily differentiatesits business to business (B2B)form of sales. SAP HYBRIScommerce and its integration with SAP HANA & S/4HANA systems was selected as the technology platform for different business process scenarios within itsecommerce division. The key drivers are the business needs to handle mass transactions with high availability & online performance across all the commerce processes irrespective of large numbers of concurrent logged in customers. Moreover, Toolway also wanted to have better ways to control and analyzeits master data, stocks, sales transactions and manage its back office and commerce administration tasks.

The transformation of ecommerce business processes from legacy system to SAP HYBRIS also include implementation of SAP HANA and S/4HANA enterprise management as its back office. The integration needs to be synchronous bidirectional transfer of data. We need to build asynchronous communications for storefront and master data management via DataHub. Toolway’ s products and services are grouped as categories. Toolway’s application has all the elements and business processes of a global ecommerce enterprise. PMC implemented the SAP HYBRIS solution and build the website with all its components and functions, integration with SAP back end systems, data sources, scanners and payment gateways. The application has order management system (OMS) with business process to map enquiry, sales order, delivery & shippingalong with its seamless integration with SAP S/4HANA. PMC was given the task to undertake E2E project from software installation to commissioning of the built application. We continue to support the application additionally with several continual improvement initiatives.