Welcome to Prozia Management Consulting Pvt. Ltd., in collaboration with Maritotech Inc., US/Canada, an ISO 9001: 2013 certified IT company

Call Today + 91 120 4324442 | +1 9059157457

A-89, Sector 65, Noida (UP) 201301 India. 33 Ridgefield Crt, Brampton, ON L6P 1B4, Canada

Support Services

INDIA DEVELOPMENT CENTRE (IDC), ENSURES 100% UPKEEP OF YOUR ONLINE BUSINESSES 24x7 GLOBALLY.

PMC undertake support services as contractual long-term assignments.

We customize our support services to meets the internationalization standards. We provide L1/L2 and L3 support operations. The teams can be deployed onshore or offshore. We help built IT infrastructure and customize support structures to meet each client needs.

We have on-premise and cloud-based solutions to support projects & implementation teams.

Support organization team

We have a dedicated Support and development centre, IDC, India.

eCommerce businesses require high level of system availability with planned downtime and almost negligible outages. Such real time processes can only be guaranteed by enhanced delivery support models. Our IDC centre has the capacity and capability to guarantee 100% business upkeep, 24x7.

Team at IDC offers 24x7 support for online eCommerce business including areas:

Helpdesk

Troubleshooting

Incident Management

Issue management

Modifications

Roll out projects

Change request management

L2 and L3 support

HYBRIS web front and Back store customizations

Developments

Upgrades

Offshore and onshore support Model helps mitigate risks, cost optimization, shared experiences, dedicated SME support and ensures business continuity with business continuity plans and continuous operations, 24x7.

We provide dedicated and comprehensive support models to support several elements of your online businesses like managing issues in emailing, ORM processes, CMS, Back office, shipping, invoicing, delivery, payment gateway and more..