Evaluate Phase of ADEPTS™ methodology for SAP Capability Development

Validate Capability & Readiness after intensive practice and before transitioning capability ownership to the business

“Training completion does not equal capability. Capability must be demonstrated.”

It is not a conventional SAP training program that primarily measures attendance and course completion.

Goal:

Determine whether participants can independently perform their SAP roles to the required proficiency standard and whether the organization is ready to transition from structured capability building to operational ownership.

Evaluation criterion:

Evidence-based capability assurance—giving leadership measurable confidence that SAP knowledge has translated into practical proficiency before Transition begins.

Through structured assessments, hands-on evaluations, role-based scenarios, and clearly defined competency benchmarks, organizations gain objective visibility into workforce readiness and remaining capability gaps.

Example scenario: (Case Study):

A manufacturing organization is preparing for an SAP S/4HANA go-live. Business users and key users across Procurement, Finance, Sales, and Supply Chain have completed role-based learning and hands-on practice. Before transitioning capability ownership to the business, leadership needs objective evidence that teams can execute critical business processes independently.

Although training completion rates are high, the organization needs to determine:

• Can users execute their assigned business processes without trainer support?
• Can key users handle exceptions and troubleshoot common issues?
• Do teams understand cross-functional process dependencies?
• Which capability gaps could create operational risks after go-live?
• Where is targeted remediation required before transition?

ADEPTS™ Evaluate Approach:

For example, a Procure-to-Pay team may be asked to process a procurement scenario from purchase requisition through purchase order, goods receipt, invoice verification, and payment readiness.

During execution, exceptions such as quantity or price variance—is introduced to assess whether users can identify and resolve the issue correctly.

Key users are additionally evaluated as troubleshooting, cross-functional dependencies, and their ability to support end users.

Evaluation Results

The assessment identifies that:

• 85% of participants meet the required proficiency benchmark.
• 10% require targeted remediation in specific process areas.
• 5% requires additional hands-on practice before reassessment.
• Several cross-functional gaps are identified between Procurement and Finance.
• Key users demonstrate strong transactional knowledge but require additional practice in exception handling.

Action Taken

Targeted remediation sessions are conducted for identified capability gaps, followed by focused reassessments. Participants who meet the predefined proficiency criteria are classified as transition-ready, while remaining gaps are incorporated into individual development and support plans.

Business Outcome

The organization enters the Transition phase with measurable evidence of workforce readiness rather than relying solely on training completion. Critical capability gaps are addressed before operational ownership is transferred, reducing go-live risk, improving user independence, strengthening internal support capability, and reducing dependency on external consultants.